At Airvet, our commitment to our clients is only rivaled by our passion for pets — and that’s saying something! That’s why we’re proud to announce our latest achievement: a Net Promoter Score (NPS) of 93. This marks our second consecutive year receiving a ‘World Class‘ rating from our clients, and it’s our highest score to date.
A Net Promoter Score (NPS) serves as a key measure of customer loyalty, satisfaction, and enthusiasm for Airvet. The score is derived from a survey sent to all clients. The aggregated score helps guide Airvet in enhancing our platform, improving customer support, and refining our overall service delivery to ensure maximum customer satisfaction.
Our 2024 survey deployed in June and received a 76% response from our client base. Our annual NPS survey not only allows us to gauge how well we’re supporting our clients but also reflects the strength of our relationships with them. It also opens up important conversations with our clients to ensure we’re giving them and their employees the best-in-class service & platform that Airvet promises.
Our world-class NPS reflects a notable increase of 13 points, rising from 80 to 93 between 2023 and 2024, highlighting our steadfast dedication to continuous improvement and customer-centric values. Several of our clients have shared testimonials about the positive impact Airvet has made on employees’ lives.
According to our client Adobe, “Airvet is a great addition to our benefits portfolio, meeting employees where they are at with a virtual solution to support peace of mind for our pet family.” By seamlessly integrating Airvet into their benefits package, Adobe not only addresses practical employee concerns but also demonstrates a proactive approach to supporting their overall well-being, both in the workplace and at home.
One thing Airvet has worked on in the last year is to be the premier enterprise-grade pet care solution for HR teams. Coca Cola Beverages Northeast appreciates these efforts and notes, “The ease of use has been exceptionally efficient. Great service for our employees!”
With Airvet, our high NPS reflects our ongoing commitment to service and support that extends beyond implementation. We’re excited to be a wonderful partner and love working on new engagement initiatives with our clients, like Dayforce.
Achieving an NPS of 93 not only validates our efforts to enhance customer experience but also strengthens our resolve to exceed expectations and drive positive outcomes for our clients and their employees. We can’t wait to continue serving our clients and their pets!
Ready to see how Airvet can impact your employees? Get in touch with our team here.
If your company has Airvet as a benefit, and you haven’t signed-up yet, email support@airvet.com to get started.
